The Best

Today I pick up a elderly couple who lives at a facility, but they are considering moving into the Haven in Allyn. The wife has dementia and is incontinent and wheelchair bound. The husband is mentally sharp but very unsteady on his feet and he is a diabetic that require insulin injections daily. They were referred by a mutual friend. They were complaining to this friend that their rent was going up 21percent. When I arrived to pick them up they were waiting at the door. Their clothes were dirty. The women was wet, smelled and her face was dirty. When we first got to the Haven they were taken out of the car and sat down at the table for lunch. We took the lady and changed her wet brief and pants. Then brought to the table where they enjoyed a Cesar salad, chicken alfredo with fresh broccoli, fresh yellow zucchini and butter toast. They then have a brownie with walnuts topped with fresh strawberry and whipped cream. Today I also spoke with a lady who told me her mom is in a nursing home where she pays $9,000.00 a month. Her mom stays wet because there is not enough people who can take her to the bathroom especially at night. The Haven in Allyn really is a new model in Assisted living - Long term care. We provide on purpose dignity and honor to our residents. We really work for the money we are paid. We give more than we receive because we understand service and care. If your loved one is in a facility that they are not receiving the care they are paying for, move them out to the Haven in Allyn. We will take excellent care of them I promise.

Choices

I thought the whole idea of Capitalism and free trade, was we as consumers would have choices. Choices would cause greater competition and lower prices. I don't find this to be the case in Assisted Living - Long term care. I recently met several people both providers and consumers of Assisted Living - Long term care who shared, their experiences with me. They are paying so much more then what they would pay at the Haven in Allyn, but they are getting so much less. Facilities have said to me, We charge $2,000.00 a month more than the Haven in Allyn, but we don't nearly offer the care and the service you all do. Do the consumer think they don't have a choice? The Haven is a new model in Assisted Living - Long term care. We focus solely on what's good for the resident and their family. Our goal is to come along side of the family and assist as much as possible. This causes us to have different processes. We take care of the resident from the top of their head to the bottom of their feet. We provide all personal care items. We provide nursing care weekly and as needed. We provide transportation to MD appointment and accommodations to those appointment. Also, each resident care is managed by a RN case manager. All this and more is in our monthly rate. There are no additional charges by the facility. I hate the whole nickel and dimming thing that most facilities do. I think its tacky and the Haven is anything but tacky. We honor our seniors and we love caring for them. I know this kind of thinking is unique to the industry. The word and concept of service is so rare. It seem our world have forgot what it is. They don't expect to receive it. Most companies do what is good for them and what serves them at the expense of the customer. The whole spirit behind the Haven in Allyn is to serve our residents and their family. Our goal is to rewrite the rules for Assisted Living - Long term care. Help us share the message that there is a Haven in Allyn, consumers do have a wonderful choice.

Death sentence

 When most people began  to seek assisted living/ long term care arrangements, they  focus on cost as their number one concern. Recently, I ran into a lady at one of my speaking events . She told me that the reason her mom did not choose to live at the Haven in Allyn was because she was afraid of running out of money and having to move. So, her mom moved into a facility that promised  she could covert to Medicaid once she spent all her money. She moved in and the care was terrible, according to the daughter. The facility wrote in her negotiated service agreement, that they were the only one’s that could manage her oxygen. Not, the resident or her daughter. Her daughter said their was many time they did to respond in a timely manor and the mom would go prolong times without oxygen. This attributed to her mom having to be hospitalized twice. The daughter also witness, several mean caregivers on staff that made inappropriate statements regarding her mom. The mom eventually died only several months after living there, leaving the daughter and her brother a lot if money. How does anyone let their mom live in a negative, unhealthy, unloving, and uncaring environment to save money? The lady is now dead and the daughter and son are plague with the memory of their mom being poorly treated while they watched.
 Some decision to move into certain facility is a death sentence. Adult children must care enough to protect their parents. Do not close your eyes. The lady in the above story did say she reported this facility several times to DSHS, which is good but her mom is still no longer here. She is Dead.