Choices

I thought the whole idea of Capitalism and free trade, was we as consumers would have choices. Choices would cause greater competition and lower prices. I don't find this to be the case in Assisted Living - Long term care. I recently met several people both providers and consumers of Assisted Living - Long term care who shared, their experiences with me. They are paying so much more then what they would pay at the Haven in Allyn, but they are getting so much less. Facilities have said to me, We charge $2,000.00 a month more than the Haven in Allyn, but we don't nearly offer the care and the service you all do. Do the consumer think they don't have a choice? The Haven is a new model in Assisted Living - Long term care. We focus solely on what's good for the resident and their family. Our goal is to come along side of the family and assist as much as possible. This causes us to have different processes. We take care of the resident from the top of their head to the bottom of their feet. We provide all personal care items. We provide nursing care weekly and as needed. We provide transportation to MD appointment and accommodations to those appointment. Also, each resident care is managed by a RN case manager. All this and more is in our monthly rate. There are no additional charges by the facility. I hate the whole nickel and dimming thing that most facilities do. I think its tacky and the Haven is anything but tacky. We honor our seniors and we love caring for them. I know this kind of thinking is unique to the industry. The word and concept of service is so rare. It seem our world have forgot what it is. They don't expect to receive it. Most companies do what is good for them and what serves them at the expense of the customer. The whole spirit behind the Haven in Allyn is to serve our residents and their family. Our goal is to rewrite the rules for Assisted Living - Long term care. Help us share the message that there is a Haven in Allyn, consumers do have a wonderful choice.